Anchor Point Frequently Asked Questions (FAQ)
What is Anchor Point?
Anchor Point is a free Member Assistance Program (MAP) created by Construction Safety Nova Scotia in partnership with MERIT Nova Scotia. It offers confidential mental health and wellness support to construction workers who don’t have employer-sponsored support plans.
Who delivers the Anchor Point service?
Anchor Point is delivered through GreenShield+ (GS+), a secure health and wellness platform by GreenShield Health. GreenShield+ connects you with licensed counsellors, legal and financial experts, and health professionals, all in one place.
Who can use Anchor Point?
Anchor Point was created for Construction Safety Nova Scotia members, and their dependents, who lack employer-sponsored benefits. However, it is fully open and accessible to all workers, regardless of whether they already have benefits.
What services are included?
You and your dependents receive:
- Counselling: 3 hours of individual counselling and 3 hours of couple’s therapy.
- Legal & Financial: Unlimited consultations with legal and financial experts.
- Work, Health & Life: 3 hours each with specialists such as nurses, dieticians, and career coaches.
Is it really free?
Yes. There are no costs to you or your dependents. Anchor Point is funded by Construction Safety Nova Scotia and MERIT Nova Scotia to support members’ health and well-being.
Is it confidential?
Absolutely. Your participation is voluntary and confidential. Your employer will never be notified and will not have access to any of your personal information.
How do I access Anchor Point?
- Go to the GreenShield+ sign-in page and click Sign Up.
- Select Through an employer or organization when prompted.
- Verify your email, complete your details, and enter the Organization Code: CSNSMAP.
Once registered, you can book services online, by phone, or through secure video calls.
Where do I go for help with my GreenShield+ account?
If you need assistance creating your GreenShield+ account or accessing services on the platform, please contact GreenShield’s customer support team directly. Construction Safety Nova Scotia does not manage accounts or provide technical support for GreenShield+.
You can reach GreenShield customer support at:
- Phone: 1-888-525-7587
- Email: support@greenshield.ca
- Hours: Monday to Friday, 8:00 a.m. – 11:00 p.m. ET
Can my family use Anchor Point too?
Yes. Dependents are included and can access counselling, legal, financial, and health services through Anchor Point.
When is support available?
You can access GreenShield+ and book appointments anytime, from anywhere, 24/7.
What if I need urgent help?
Anchor Point is not an emergency service. If you or someone you know is in immediate danger, call 911.
Provincial Mental Health and Addictions Crisis Line: 1-888-429-8167
Suicide Crisis Helpline: 988 (call or text)
